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Refund policy

SpeedTin Return & Refund Policy

Overview

We stand behind the quality of SpeedTin. If there is an issue with your order, we will make it right—within the guidelines below.

Returns (Unused Products)

  • Returns are accepted within 30 days of delivery

  • Items must be:

    • Unused

    • In original packaging

    • In resaleable condition

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

Once received and inspected, approved refunds are issued to the original payment method.

Used Products

Due to the nature of barware and food-contact items:

  • Used SpeedTin products are not eligible for return or refund

  • This includes any item that shows signs of use, wear, or washing

This policy is non-negotiable for hygiene and safety reasons.

Defective or Damaged Items

If your order arrives:

  • Damaged

  • Defective

  • Missing components

Please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos or video of the issue

We will, at our discretion:

  • Replace the defective part

  • Replace the full unit

  • Issue a refund

Replacement parts (sleds, springs, etc.) are the primary remedy when applicable.

Replacement Parts

  • Replacement parts are final sale

  • If a replacement part arrives defective, we will replace it at no cost

  • We do not accept returns for replacement parts ordered incorrectly by the customer

International Orders

  • International orders are final sale, except in cases of defect or damage

  • Customers are responsible for:

    • Import duties

    • VAT

    • Customs fees

  • Shipping fees, duties, and taxes are non-refundable

If an international order is refused or returned due to unpaid customs charges, it will not be refunded.

Exchanges

We do not offer direct exchanges.
If eligible, please return the item and place a new order.

Order Issues & Cancellations

  • Orders cannot be canceled once they have shipped

  • If you need to correct a shipping address, contact us immediately after ordering

  • We are not responsible for orders delivered to incorrectly provided addresses

Refund Timing

  • Approved refunds are processed within 5–10 business days

  • Banks and payment providers may take additional time to post funds

How to Start a Return

Email: info@speedtin.com
Include:

  • Order number

  • Reason for return

  • Photos if applicable